1 of 12
  • ASH

    NOUN

    1. the powdery residue left after the burning of a substance:"cigarette ash" · "a day's worth of paper burned to ashes" the mineral component of an organic substance, as assessed from the residue left after burning

    ~Oxford Languages

  • STASH

    VERB

    1. INFORMALstore (something) safely and secretly in a specified place:"their wealth had been stashed away in Swiss banks"

    ~Oxford Languages

  • FIRE

    NOUN

    1. combustion or burning, in which substances combine chemically with oxygen from the air and typically give out bright light, heat, and smoke:"his house was destroyed by fire"

    ~Oxford Languages

Experience Exceptional Customer Service with Our Top-rated Online Store.

ABOUT

Discover the Story Behind Our Unconventionally Awesome Store!

We are Identical Twin Brother's enjoying our way of life, and sharing the love with others. After visiting a few local shops we found they were to electric and bright. We were looking for a little mellower vibe. So Bongwtr was born!

We are a small Family Business based in Maryland.

CUSTOMER SERVICE

Experience Exceptional Customer Service with Our Top-rated Online Store.

POLICIES

Unveiling our Store Policies: Upholding Integrity and Customer Satisfaction.

Welcome to Bongwtr! We are committed to providing you with the best smoking accessories and ensuring your satisfaction. Please take a moment to familiarize yourself with our policies to ensure a smooth shopping experience.

YOU MUST BE OVER 18 YEARS OF AGE AND OF THE LEGAL AGE IN YOUR JURISDICTION TO BUY AND OR USE ANY BONGWTR.COM PRODUCT.  IF YOU ARE NOT OVER 18 YEARS OF AGE, PLEASE EXIT THE SITE.

THE PRODUCTS PROVIDED ON THIS SITE ARE INTENDED FOR LEGAL USE.  IT IS YOUR SOLE RESPONSIBILITY TO KNOW LOCAL LAWS REGARDING THE POSSESSION AND USE OF THE PRODUCTS PROVIDED WITHIN THIS SITE.

PLEASE READ THESE TERMS OF USE CAREFULLY BECAUSE THEY DESCRIBE YOUR LEGAL RIGHTS AND RESPONSIBILITIES. 

Welcome to Bongwtr.com(the “Site”), a website owned and operated by The Painted Mill DBA Bongwtr.com.  These Terms of Use govern your use of the Site and apply to the purchase and sale of products through the Site.  We offer the Site to you based upon your acceptance of all the terms, conditions, policies, and notices stated herein.

BY USING THE SITE, YOU AGREE WITHOUT LIMITATION OR QUALIFICATION TO BE BOUND BY AND ABIDE BY THESE TERMS OF USE.  THESE TERMS OF USE FORM A BINDING LEGAL AGREEMENT BETWEEN YOU AND US REGARDING YOUR USE OF THE SITE ALONG WITH THE RELATED SERVICES, FEATURES, CONTENT, AND OFFERS PROVIDED ON THE SITE.  IF YOU DO NOT AGREE TO OR ARE UNWILLING TO AGREE TO THESE TERMS OF USE, PLEASE IMMEDIATELY STOP USING OR ATTEMPTING TO USE THE SITE BECAUSE YOUR CONTINUED USE WILL CONSTITUTE YOUR AGREEMENT TO THESE TERMS OF USE.

THESE TERMS CONTAIN ARBITRATION AND CLASS ACTION WAIVER PROVISIONS THAT, AMONG OTHER THINGS, WAIVE YOUR RIGHT TO A COURT HEARING AND JURY TRIAL. Arbitration is mandatory and is the exclusive remedy for any and all disputes unless specified below in the section labeled “Arbitration and Class Waiver” or if you opt-out.  Please carefully review the dispute resolution provisions in “Arbitration and Class Waiver” below which also describes your right to opt-out.

PRIVACY POLICY

Your privacy is important to us.  Bongwtr.com reserves the right to modify its Privacy Policy in its reasonable discretion from time-to-time.

ORDERING INFORMATION

Individuals under the age of eighteen (18) are not eligible to use this Site.  None of our content on the Site is intended for use by children.  By using this Site and placing an order for products from the Site, you affirm that you are at least eighteen (18) years old (or the legal age in your jurisdiction), have the legal capacity to enter into a binding contract with us, and have read these Terms of Use and understand and agree to its terms.

You agree that your order is an offer to buy, under these Terms of Use, all products listed in your order.  All orders must be accepted by us and we reserve the right to accept or deny your order for any reason and we are not obligated to sell the products to you.  We may choose to not accept orders at our sole discretion, even after you have received confirmation of your order.  In the event we deny your order, you will receive a refund back to your original form of payment.

 

Refund Policy

At Bongwtr, we offer a 30-day return policy. If you are not completely satisfied with your purchase, you have 30 days from the date of receipt to request a return. To be eligible for a return, your item must be in the same condition as when you received it, unused, with tags, and in its original packaging. Please keep your receipt or proof of purchase handy, customer is responsible to cover the cost of Return.

To initiate a return, please contact us at bongwtrinfo@gmail.com. You will be provided with the return address, which is [1119 Main Street, Fallston Maryland 21047].

If your item is defective, damaged, or you received the wrong item, please inspect it upon delivery and contact us immediately. We will evaluate the issue and make it right.

Please note that certain items cannot be returned, including perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards. If you have any questions or concerns about a specific item, please reach out to us.

If you wish to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item.

If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without any justification. The same conditions apply as mentioned above.

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at bongwtrinfo@gmail.com.

Shipping Policy

Enjoy free shipping on all orders at Bongwtr! Our estimated lead time for delivery is between 7 to 28 days. We strive to ensure your order reaches you as quickly as possible.

If you have any further questions or need assistance, please do not hesitate to contact us. We are here to help!

RETURNS

Return Policy in a nutshell. We will return it if you pay for the return postage.

At Bongwtr, we strive to provide our customers with the best shopping experience. We understand that sometimes a product may not meet your expectations, and we are here to assist you with any returns.

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

How to Initiate a Return

To start a return, please contact us at bongwtrinfo@gmail.com. Our customer service team will guide you through the return process and provide you with the necessary instructions. Please note that returns should be sent to the following address: [1119 Main Street, Fallston Maryland 21047].

Damages and Issues

We take great care in packaging and shipping our products, but if you receive a defective, damaged, or incorrect item, please contact us immediately. Our team will evaluate the issue and make it right.

Exceptions and Non-Returnable Items

While we accept most returns, there are certain items that cannot be returned for hygiene or safety reasons. These include perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, and gases. If you have any questions or concerns about the return eligibility of a specific item, please reach out to us.

Exchanges

If you wish to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item. This ensures that you get the desired product without any delays.

European Union 14-Day Cooling Off Period

If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without any justification. The item must be in the same condition as received, with tags, and in its original packaging. Please provide the receipt or proof of purchase when initiating the return.

Refunds

Once we receive and inspect your return, we will notify you about the approval of your refund. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since the approval of your return and you have not received the refund, please contact us at bongwtrinfo@gmail.com for further assistance.

Thank you for choosing Bongwtr. We value your satisfaction and are committed to providing you with exceptional service.